Complaints & Compliments
Professional services complaints
Under the Tax Agents Services Act (2009), voting members of a Recognised Tax Agent Association (RTAA) must adhere to the Code of Professional Conduct.
The Tax Institute became a RTAA on 5 May 2010.
If Clients of the Institute's Voting Members are not satisfied that the professional services provided by the Voting Member comply with the Institute's Code of Professional Conduct they are entitled to submit a complaint. On receiving a complaint the Institute will apply an investigation and disciplinary process and inform the complainant of the outcome of this process.