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Client communication presentation

Published on 18 Oct 12 by TASMANIAN DIVISION, THE TAX INSTITUTE

Miscommunication or lack of communication is usually the main reason for a breakdown in relationships,both personal and professional.This presentation concentrates on communication in a professional relationship – the one between a company and a client. People business with people they like, plain and simple.

Topics covered include:

  • face-to-face communication
  • anonymous communication, eg phone and email
  • plain speaking – conveying your message so that it is being understood
  • listening to what is really being said
  • building empathy through communication.

Author profile:

Margaret SUTHERLAND
Current at 14 November 2012
 

 

This was presented at 2012 Tasmanian State Convention .

Get a 20% discount when you buy all the items from this event.

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Client communication

Author(s):  Margaret SUTHERLAND

Materials from this session:










Further details about this event:

 

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