07 Aug 09 I'm so happy big brother is on the jobMEMBER 8 writes:
"Phone calls at 8 am - do our beloved tax collectors never sleep?
But, one still wonders about their systems. The early morning wake-up call is to do with a client who, unfortunately for me, no longer shows up on my data base. Whether I might have something tucked away in the paper archives I don't know, and nor do I care very much. At my prompting, the pleasant ATO employee checks to see which TAN is associated with the most recent tax return lodgment - it's not mine! But, I have to lodge a Client Update to take my name off his record? How do I do this? What is his tax file number? They can't tell me that, quite rightly. Why doesn't the system over-write the Tax Agent details if the TAN doesn't match? Remind me again how many millions of dollars the ATO has spent on its computer systems.
Still, it got the grey matter fired up for the day. Thanks guys."