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On 12 November 2008, the ATO sent a broadcast message to tax agents informing them that given the ATO's current commitment to finalising original income tax returns, there will be delays in the processing of amendment requests and in returning calls about the progress of returns. The ATO said that it will action original returns in the order they are received. It is not able to give priority to people calling to check on the progress of their returns unless there is genuine hardship.

For a copy of the broadcast message, go here.

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