"How many agents have clients who know others who got thousands back and had lodged via etax? How come agents get dire threats all the time and try to do the right thing, by themselves and for clients only to lose the clients? I would like to meet this "somebody" as in "somebody told me".
I have always resisted pressure from clients to "do the same as last year" and refuse even to claim the $300 if they cannot at least give me some idea of what they actually spent. Am I a complete idiot? I must be, to be still doing this job!"