"Yet more confusion with the processing by the ATO of the tax bonus payments. What a time consuming waste of money this whole thing has been and it seem it's not over yet. I took the option to have all tax bonus payments sent to clients' residential addresses. If clients contacted us before the mid March cut off date to advise of a change of residential address since we lodged their 2008 income tax return we used the Tax Agent Portal to make the change. I now find that the tax bonus payments for those clients still went to the old residential address.
A phone enquiry to the ATO Relationship area reveals that to effectively update the residential address we should have actually changed the Business Address. This is despite the client being an individual taxpayer and not in business. Where is the common sense or logic to this? Why doesn't a change to the residential address mean just that. Why would we even consider changing a business address for someone not in business? Only the ATO could cause such a stuff up of a relatively simple process."