The ATO has advised tax practitioners that it has introduced a new phone service to give tax practitioners with technical enquiries better access to its experts. The new service started on 4 August 2008 and will initially only deal with CGT enquiries. When you call the ATO on 13 72 86 with a technical query, the ATO advises you to use the appropriate fast key code to talk to a client service representative (CSR) who has been trained to answer questions and who has knowledge of that particular topic. For more information about the service, go here
and click on Access to Experts in the right hand column.