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The Commonwealth Ombudsman has released the Commonwealth Ombudsman Annual Report 2006–2007. In it, he reports that in 2006-07 the Ombudsman's office received 1,261 approaches and complaints about the ATO, compared to 1,523 in 2005-06. The Ombudsman then states, at page 60 of the Report:

“We believe the continuing decrease in the number of complaints about the ATO indicates that the ATO’s improvements to its own internal complaint handling system are enhancing the handling of taxpayer complaints. The office finalised 1,272 complaints, of which 187 (15%) were investigated.”

For a copy of the Ombudsman's Annual Report 2006-07, go here

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