26 Jun 09 On ATO automated diallersMEMBER 1 writes:
"We've recently been annoyed by far too many telephone calls from the ATO. The ATO operators are using "dialling technology", that makes the calls before they even know what they're supposed to be calling about. So we're supposed to wait on the line while they fiddle around getting the details together.
I'm over it. No more time wasting. From now on we are too busy helping clients fill up their forms to keep being interrupted by ATO operatives. We will only accept telephone inquiries from the ATO on Friday mornings between 9am and noon. Oh, and we only return calls when a name and direct number is left. No call centres, no wait queues, etc.
Of course we attend to written inquiries as normal. Problem solved."