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MEMBER 1 writes: "I have just tried to reactivate an ABN for a client. I thought I would help the client and save him some trouble. I spoke to a person at the ATO. Usual identification questions then he asked if I had a document regarding the integrated client account with me. I said no as the client had never had any registrations and all documents went to his home address. He then said he could not help me as I could not satisfy the identification requirements. I said I am his registered tax agent and my name is on the contact list for ABR and activity statement. He said unless I had a document he could not help me and to ring back when I had the document.

I then rang back and spoke to a lady who went down the same path but after my protests that I was listed as a contact she went away and when she came back said she would talk to me but I could not reactivate the ABN, that the client had to write a letter with two documents to show my client was in or was starting a business. Why could neither of them tell me that to start with? So much for trying to help my client and save the client time and effort."

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