"In relation to mailouts to tax agents on rental properties - I did not find this mailout offensive. In fact, it allows my clients peace of mind that we do the proper application of law and investigate all claims given to us by clients. This makes us better than those tax agents who have licences or who are working unlicensed and do not know the legislation. It is unfortunate that there are tax agents out there that are cheating the tax system blatantly and we, the good agents, are loosing clients to them or competing in a market place that undercharges for this bad workmanship. This is a selling point to all tax agents who are doing the right thing. I hope there are more of us out there than those who are doing the wrong thing. We need the ATO to confirm that we do have legislation that dictates the correct claims. Yesterday I had an enquiry from a person asking if I could get him back more than $4,000 and he was not willing to pay more than $60 to get his tax return back. I told him it is not a negotiable instrument to get more back but he hung up, thank heavens."