"I understand that over the past 4 years the ATO was granted 1 billion dollars plus by the Government to upgrade their computer systems. If this is the case, why are their services to taxpayers being downgraded as their systems are being upgraded?
First it was the Child Care Benefit (CCB) 1 line on a tax return, then a 23 page document with additional records to Centrelink (the excuse being that Centrelink was not able to handle the changes that took place in the 2007 budget, why?). FTB has become the second casualty. In my practice, 99% of my clients who are eligible for CCB and FTB are couples where both partners work. Why is the Government through the ATO imposing additional hardships on these people or is it a case of the right hand is not aware of what the left hand is doing? It would appear by the changes that the ATO assumes that every one has access and knows how to use and surf the net, not so."
TAXVINE COMMENT: Note that the ATO has advised that from 1 July 2009, claims for family tax benefit (FTB), including previous year claims, will no longer be accepted by the ATO. To claim FBT, persons need to apply to the Family Assistance Office. For a copy of the ATO advice, go here.