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08 Aug 08 On the ATO website search engine

MEMBER 6 writes:

"The ATO pats itself on the back for the amount of information available through its website but gives scant regard as to how to access this information. The latest example is when I tried to find the current form to be used by a super fund on transferring member benefits to another fund. Previously I have used "ETP Payment Summary" (NAT 2606) and "ETP Rollover Statement" (NAT 2720) but got nowhere when doing a search on these words using the ATO's search engine. After a bit of effort I found what I needed, the new terminology being a "Rollover Benefits Statement" (NAT 70944). Why, with all its resources, is the ATO search engine so bad?"

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