27 Feb 09 On unreasonable ATO deadlinesMEMBER 2 writes, in a similar vein:
"What I love about the ATO is the 28 day rule. When we need to do something urgently for a client the standard response is that they have 28 days to respond. What was set as a benchmark by the ATO to achieve a targeted response time has now, in many cases, become an excuse.
I recently received a letter from the ATO requesting the client provide the details within 14 days otherwise a full audit would be commenced. It took four days to get to me, probably three in the ATO.
Why does the accepted standard for the ATO have to be halved for us? Is it because we have nothing else to do? With improvements in technology and the trend to never provide a written response to a written request, perhaps the ATO benchmark should be shifted down to 14 days then we can really see some useful performance figures."