The Board updated attendees on the early compliant resolution process that has been piloted in NSW since 1 July 2008. This early process on complaints has resulted with 65 to 70% being finalized earlier with higher levels of satisfaction from both the complainants and the tax agents’ perspectives. However, if misconduct by a Tax Agent is involved, despite the issuing being resolved early, that misconduct will still be referred to the Tax agents’ Board.
The Board also discussed administrative changes aimed at increasing both efficiency and consistency in respect of re-registration and new registrations. The re-registration process for all the Boards has been centralised in Sydney and a centralised new registration process is just starting, with new registration being moved progressively from the various States to a centralised team in Melbourne.
Finally, number of issues associated with the pending new Tax Agent regulatory regime were discussed in general terms, in particular the potential for input and support from the professional associations in both the implementation of the regime and its on going functions.