The ATO advises that following extensive consultation with tax practitioners and listening to their feedback, it has now put in place an enhanced service delivery model within Tax Practitioner Services (TPS). TPS brings together the range of services and support programs for tax agents and their tax practices. The foundation of the model introduces a more regional/local focus, with each regionally based team under the leadership of a Director for Tax Practitioner Services. These teams will help improve ATO knowledge and perspective about the respective regions and their issues.
For more information about TPS, go here