14 Nov 08 We're from the ATO and...MEMBER 2 writes:
"Last week I telephoned the ATO to add a GST registration to a client (the portal being unhelpful). The person who responded told me it couldn't be done as the ATO was very busy and had no time to attend to this. A bit nonplussed, I waited a week, got a very helpful person who did the transaction for me in five minutes! Go figure!"