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The ATO has published a report prepared by Towers Watson summarising results of its 2011 ATO employee engagement survey.
The overall trend is one of improvement in the ATO. Nine of the categories were significantly higher, with Work Relationships showing the greatest change. Engagement has also improved since 2009 (the date of the previous survey), largely due to increases in discretionary effort and pride in the organisation. Focus areas such as Senior Leadership, Change Management and Career Development also improved significantly over the two year period.

One area declined significantly, Image, which was a reflection of large declines in three of the four questions that were also asked in 2009. More specifically, the results suggest employees hold concerns regarding the community's confidence in the ATO and the ATO's integrity in its external dealings.


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