"There have been many complaints about the debt collection practices at the ATO recently, but I have experienced a new low in service. Our client was late lodging their 2007 return, and we discussed payment arrangements with them as we lodged it, they needed until mid July to pay, so a few days after lodgment I rang the ATO and arranged for payment on 18 July 2008. This was agreed to over the telephone and today (30 June 2008) we received a Dun & Bradstreet letter chasing this debt. When contacting FKC 122 I was told that, yes, they could see my contact and that the client was to pay by 18 July but that this was not a payment arrangement.
I could not get through to a supervisor at this point, he said that I could complain to FKC 122, he was astounded that that was the same number I had come through, and eventually recommended that I contact a Relationship Manager
I have contacted that area and await a case manager to attend to the problem, but this is one of the silliest things I have come across in what is now 20 years of dealing with the ATO."