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MEMBER 189 writes:

"Again we waste our time due to ATO error - we received a number of envelopes addressed to a trust c/- of this practice and our address. Name of 'client' is unknown to us so we check the Portal - we cannot access the ABN. That is interesting, we receive a letter plus nine BAS (all in separate envelopes) and cannot access details via Portal. So, we ring the ATO, we are advised it is an ATO processing error due to an update in their system. We are advised please put the documents in an envelope with a note and post back.

Does the ATO not realise the waste of time and resources this involves? What about privacy issues, etcetera? This is not 'BETTER WAYS' Mr Commissioner, every week brings another matter which shows scant regard for tax agents let alone the clients/taxpayers whose documents have been misdirected. Stop the spin and actually act in all our interests."

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