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The Institute has actively pursued with the ATO Members' concerns regarding:

  • Delayed refunds and assessments showing amounts refundable but no accompanying statement of account with a refund cheque. The latest ATO information is that all refund cheques should be received by the end of next week. However, the ATO is not able to guarantee that this will be the case.
  • Interest on delayed refunds - the ATO has advised that: "Credit interest entitlements will be paid to clients impacted by the delayed issue date resulting from our recently experienced correspondence issues. We are currently finalising the impacted client population and determining the quickest and most cost efficient means of calculating and paying the underpayment of interest. The decision to pay this interest after issue was made in an endeavour to further reduce any delays in paying the bulk of the refund to our clients. Clients do not need to apply for this interest, all impacted clients will receive it as part of our remediation strategy."
  • Lodgment program - late lodgments, interest and penalties. Given the delays, recent Portal outage and the extra work imposed on tax agents as a result of dealing with the delays caused by the Change Program, the Taxation Institute has formally requested the ATO to consider providing lodgment extensions. We have requested the ATO to issue a public statement about their approach on this issue.
  • Assessments with refunds where the Portal shows amounts being offset against the client's income tax account where amounts are not due and payable. The ATO is investigating this issue.

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