The ATO has published its written submission to the Commonwealth Parliament's Joint Committee of Public Accounts and Audit (JCPAA) for April 2010. The Commissioner, Michael D'Ascenzo, and his staff attended a public hearing of the Committee on 22 April 2010. On page 6 of Attachment 4 of the submission dealing with the ATO Change Program, Members will be interested to read that "We [the ATO] returned to normal processing turnarounds on 1 March 2010."
In his opening statement to the Committee, the Commissioner said as follows:
"Our performance against service standards has dipped in the face of increasing workloads, the priority given to the delivery of the tax bonus and the deployment of the change program. We are meeting 15 of the 27 services standards. To improve our performance on the others we are streamlining processes and shifting resources to areas of need. However, while we expect to show strong improvements in our monthly performance, we are unlikely to catch up on our annual averages for this financial year."