In a message entitled "We hear you – portal issues" published on the ATO website on 5 August 2014, Assistant Commissioner, Colin Walker, Tax Practitioner, Lodgment Strategy and Compliance Support, acknowledged that over the past few weeks the ATO has had ongoing system stability issues resulting in slowness, timeouts and at times no access to the Tax Agent Portal, BAS Agent Portal and Business Portal. This has caused high levels of frustration and significant disruption to many agents.
Mr Walker says:
"We have heard your concerns and frustrations and devoted a great deal of time and resourcing to managing and alleviating the issues with your access to the portals and providing advance warning. We currently have constant monitoring of the portals and are addressing any issues as they arise. At present our system appears to have stabilised as a result of software and hardware fixes but we appreciate you using the practitioner telephone service to alert us to any new issues."