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Given the issues around debt collection and the frustration expressed in member feedback it was somewhat bemusing that the ATO’s much publicised automatic payment arrangement line (13 28 65) has closed from 5pm 23 June 2008 to 8am 1 July 2008 to facilitate end of year systems upgrades. Taxpayers seeking payment arrangements, rather than being directed to other services to facilitate their payment arrangements, are merely told to ring back on 1 July 2008. Does this mean that interest charges and other debt collection activities are also suspended for the period?

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