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On 13 December 2017, the Australian National Audit Office’s (ANAO) published its report on the effectiveness of the ATO’s use of settlements to resolve taxpayer disputes. 

The high-level criteria were: 

  • Does the ATO enter into, negotiate and follow up on settlements in accordance with its policies and procedures, including the Code of Settlement?
  • Does the ATO have adequate internal guidance and public reporting for settlements? 

Deputy Commissioner Debbie Hastings said the ANAO review of the ATO’s use of settlements highlights the improvements made in recent years to resolving taxation, superannuation and debt disputes with taxpayers. 

The ANAO report, summary and recommendations can be found here

To read more about the ATO’s Code of settlement, go here. To read about the ATO’s approach to resolving disputes, go here

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