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01 Jun 12 ATO system failure

MEMBER 126 writes:

"Members, beware of another ATO system failure - this one relating to GIC/lodgment due dates of TRs.

I received an overdue payment reminder for GIC on a client's income tax account dated 22 May on 28 May. Never mind that I didn't receive a Statement of Account in the first place!

Called ATO who advised GIC was in respect of the client's 2011 TR which had a due date of 28 February 2012. I responded that I had a hard copy of a lodgment due report generated from the Portal for that client which stated the due date was 2 April 2012. Seems the ATO system has 2 lodgment dates recorded - one on the Portal and another somewhere else used to determine GIC. Apart from the waste of time, all ended well as the GIC was instantly remitted as was the GIC which was automatically raised on the remitted GIC.

The warning is for agents to verify GIC notices and perhaps hit the print button when looking at lodgment due reports on the Portal - particularly for larger taxpayers.

Finally, but not least, bouquets and thumbs up for Diana, my first contact person at the ATO - may all her workmates be so helpful, co-operative and friendly."

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