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19 Jul 13 ATO Tax Practitioner Forum – Weekly Tax Time 2013 Key Messages

On Wednesday 17 July 2013, Tax Counsel Stephanie Caredes CTA attended the weekly Tax Time 2013 update with the  members of the ATO Tax Practitioner Forum (ATPF). Subsequent to this meeting, the ATO has issued the following key messages:

  • Tax Time 2013 is proceeding very well.
  • The ATO has received approximately  987,000 returns (for all years) and has finalised approximately 415,000 returns (for all years)

Processing performance compared with Tax Time 2012 (current year returns)

Returns received Returns finalised Number of refunds issued Value of refunds issued
To 15 July 2013 837,000 177,000 156,000 $0.49bn
To 15 July 2012 820,000 113,000 97,000 $0.28bn

Telephony service standard performance to date:
From 1 July 2013 to 16 July 2013 we received 686,727 calls and achieved service commitments of:

  • Tax practitioner calls - 87.8% of calls answered within 2 minutes
  • General taxpayer calls - 74% of calls answered within 5 minutes

During this period, the average wait time was 43 secs for Tax practitioners and 170 secs for general taxpayers.

Overall our call volumes are higher than last year but tracking well and we expect to meet our monthly service standards.

Weekly updates on performance standards are published on our website.

Prefill Update
As at 14 July 2013, data loaded onto the pre-filling tables was as follows:

  • ATO held data 156,358,006
  • Third party data: 23,751,561
  • Approximately 29% of expected third party pre-fill data available:
  • Payment Summaries 38% 
  • Welfare 100%
  • Interest 14% 
  • Dividends 44%

Update on ATO Website

There is a known issue with links on and the ATO is working to deploy fixes by the end of the week to resolve these issues.

If Tax Practitioners are seeing errors with the ATO website, can you  please capture either URL information or screen shots when they encounter errors and send to the PALU mailbox

Printer friendly
The printer friendly version is available under the file print option from your web browser. As part of the redesign of the site we adopted writing for the web principles. Where a single topic is made up of a number of pages, we are looking at a solution to group these pages together to enable a single topic print.

Tax agent tips
How to report a scam
If you have received fraudulent communication or are unsure of the legitimacy of a communication you have received which claims to be from the ATO, let us know.

You can report unsolicited emails claiming to be from the ATO by forwarding the entire email to In order for us to act promptly to your email, we do not respond individually to any emails sent to this address. This email address is to be used only for the reporting of unsolicited emails. Contact us by phone for all other enquires.

You can also check on any communication that you aren’t sure about by phoning us from 8.00am-6.00pm, Monday to Friday on:

  • Individuals 13 28 61
  • Businesses 13 28 66
  • Tax Professionals 13 72 86.

Members who require further information should contact us at Tax Policy.