09 Aug 2019 ATO under-performance
MEMBER 202 writes:
Week after week, feedback highlights ATO under-performance that would not be tolerated in the private sector.
What appears in feedback is the "tip of the iceberg".
What is it most disturbing is the sustained period over which any particular ATO under-performance can remain unaddressed.
The evidence suggests that the ATO has not made reporting under-performance, including reporting rogue agents to the TPB, a KPI (key performance indicator) measure.
Reintroduction of the old-fashioned suggestion box ought to be considered!