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On Wednesday 2 October 2013, Tax Counsel Stephanie Caredes attended the first meeting of the ATO Website Limited Life Working Group. The group has been set up to assist with the issues rising from the new ATO website. Members are encouraged to contact us at with issues with the website they have come across. Alternatively, members may provide feedback on the ATO website directly to the ATO through the Feedback link which is available at the bottom of the ATO Website home page. Key messages issued by the ATO following the meeting are set out below:

ATO Website

The ATO acknowledges some teething problems with the move to the new website. The ATO is listening and responding to feedback, and has dedicated resources to expedite the resolution of issues.

The ATO will continue to work with the professional associations to identify problems with the website. At present, the three key issues have been identified as being:

  • Printing and downloading documents;
  • Searching the ATO Website; and
  • Broken links on the site.

Under the new consultation arrangements, the limited life working group will facilitate this. 


The ATO has fixed the search function for NAT numbers and quick code (QC) searches, and is continuing to work on further improvements to search functionality.

The A - Z index appears in the web page footer.

The ATO confirmed that tax practitioners can provide feedback on the ATO via the website feedback form

The ATO will communicate the progress on known problems via the systems issues pages on The ATO will also provide a fortnightly update to the key associations on progress.

ATO Visits

The ATO will shortly visit a small number of practices to observe how practitioners use the ATO website. The visits will help the ATO get the best understanding of the user experience. The working party will nominate a cross section of the profession for this purpose.

Printer friendly function

The ATO will provide members of the ATO website limited life working group with a prototype of the solution for the ‘printer friendly’ problems. Once members validate the design, the ATO will build the solution. Any improvements to the ‘printer friendly’ functions will be supported by a fact sheet to help practitioners get the most out of the re-design.

Members who seek further information in relation to the above should contact us at Tax Policy.