MEMBER 42 writes:
“I’ve called the ATO regarding a simple client matter and am currently on hold, while the operator speaks to her handler (aka supervisor).
I’ve just received a lecture about the new language being used at the ATO.
Apparently the call centre operators have (at last) been told to drop the ‘client’ euphemism, which is a relief.
But it gets worse.
They’ll now be calling everyone ‘customers’.
I may be old fashioned, but there’s nothing wrong with using the correct terminology as found in the various Tax Acts.
Does anyone know if the word 'customer' is used anywhere in the Tax Acts?
Please, we are all ‘taxpayers’, and should be respected as such.
Can you imagine the Prime Minister or Treasurer calling us ‘customers’? I don’t think so.
Or maybe, if we’re all customers, we should request closure of all our accounts, since in future we’ll shop elsewhere.