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In a broadcast message to tax agents sent on 24 May 2010, the Commissioner, Michael D’Ascenzo, apologised for the continuing problems affecting users of the Tax Agent Portal.

The Commissioner said:

"I would like to be able to provide a definite timeframe on when the problems will be fixed, however, at this stage I can only assure you we are working as hard as we can to fix them as soon as possible. We may need to undertake unscheduled maintenance on the portal to fix these problems and will endeavour to do this after hours wherever possible to minimise disruption to you."


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