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27 May 10 Delays in application processing times

The Board advises that with the introduction of the new tax agent services regime, the Board has received a high number of applications. Additional resources have been allocated to manage these volumes.

The Board states:

"As applicants’ circumstances are unique and require individual consideration, processing times vary from one application to another. The time it may take to process an application can range from a few weeks to a number of months. If you have not yet heard from the Board about your application, please don’t be alarmed. The Board will contact you to request further information or clarification if it is required.

During this period of high registration volumes, our service standard is not where we would like it to be and we ask for your understanding at this time. We are continuing to initiate and implement further measures to assist in processing and improving our service to you."


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