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20 Jul 12 Endless ATO Computer Woes

MEMBER 146 writes:

"Some examples from this week.

(1) Sometime during 2009 we lodged a CU form advising the ATO to delete our practice as Tax Agent for a former client. Almost 3 years ago.

The CU form lodged by ELS also advised the then known contact details for the client.

Today we receive a message from the ATO Call Centre requiring call back before COB next Friday, needing quotation of client's TFN and reference number?

(We're resentful of this unnecessary interruption, and won't be calling back.)

(2) We recently lodged a 2011 Income Tax Return for a new client, correctly including his new Postal Address, and also marked the box 'Has Address changed since last Year?' with a Y.

The ATO ignores all our careful work, and still sends 2011 Notice of Assessment to previous accountant.

(We explain to annoyed client that we've done everything in our realm to achieve correct result, and suggest that she call ATO on 13 28 61 to confirm address as per lodged 2011 tax return, and seek explanation for their failure.)

(3) Most practices/practitioners would have numerous other examples.

It is a disgrace that the ATO can spend so much taxpayers' money on a new computer system, and still the simple things are not right.

Please could The Tax Institute continue to raise these issues with the ATO?"

THE TAX INSTITUTE'S TAX COUNSEL COMMENTS: Many thanks for your feedback. We will of course continue to raise these issues at upcoming ATO forums and will revert back with updates in subsequent editions of TAXVINE.

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