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09 Sep 2021 Inspector-General of Taxation and Taxation Ombudsman

IGTO survey results released – Investigation into the effectiveness of the ATO’s communication of taxpayer rights to review, complain and appeal

The Inspector-General of Taxation and Taxation Ombudsman (IGTO) Karen Payne, has released the results of her community survey into the effectiveness of the ATO’s communication of taxpayer rights to review, complain and appeal decisions and actions of the ATO.

“We are delighted to present an interim report primarily for the benefit of Taxpayers and the Tax Profession who took part in the survey ahead of the final IGTO report – to be released in October 2021,” said Ms Payne. “Both the survey results released this week, and the IGTO’s thought leadership article “When is the Commissioner of Taxation required to give a taxpayer reasons? … Understanding a Taxpayer’s Rights” will form part of the IGTO’s final investigation report,” said Ms Payne.

The survey questions and results can be found here.

Highlights of the survey results can be found here.

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