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15 Oct 10 It's not rocket science - or is it?

MEMBER 318 writes:

"How often do we say "I thought I have heard it all." Well now I think I have. I have rung the ATO on 5 occasions chasing a 2009 Super Fund Amendment which has been o/s since March 2010. Now are you ready for this. After being told it is in the system and waiting on someone to get to it. Then being told it has been expedited, then being told it was processed, oops sorry no that is the original return, then oh I don't know but I will transfer you to the complaints department. Now I have as of Friday 24 September 2010 the official version. We CANNOT PROCESS SUPER AMENDMENTS. The new system will not allow us to. Know-one knows when it will be possible, blah blah blah blah blah.

Now come on. How hard is it to manually calculate the correct refund due to a super fund and manually issue or electronically issue a refund. As a friend of mine often says: 'It's not rocket science.' Or is it?????"

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