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03 May 10 Message from the Commissioner about the Change Program

On 29 April 2010, the Commissioner, Michael D'Ascenzo, sent a message to tax agents and their clients that began:

"The introduction of our new income tax processing system has inevitably impacted both taxpayers and tax agents. I apologise if you waited longer than usual for your notice of assessment and/or refund.

I would like to especially thank tax agents for their patience and support while we completed this essential work. Without knowing each individual circumstance, I am not aware of situations where agents have been holding things up. Rather, they have been working with us to ensure the impacts on their clients have been minimised."

The message concludes: "I look forward to providing you with improved service into the future."

For the full text of the message, go here


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