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24 Apr 15 More on a super system broken

MEMBER 81 writes:

“My client received an incredibly rude letter to their home address that read ‘Our records indicate that your Fund doesn’t hold any assets and may no longer be entitled to be registered as an SMSF’.

The letter was dated 09 April 2015 and we lodged the first income tax return for the Fund on 19 December 2014. I rang the phone number on the letter and was greeted with the message ‘Welcome to the Australian Taxation Office Super info line. We’ve introduced a highly secure and faster way to access your information’. With the words ‘faster way to access your information’ still ringing in my ears I spoke with an ATO officer who basically told me to respond to the letter by attaching evidence of assets held by the Fund. But we’ve lodged a return informing you the Fund has assets and your letters says your records indicate no assets are held?? Too bad. Attach evidence.

I have a better idea, I will write to them and refer them to their own computer system to access their own information on whether the Fund has assets. They may have a faster way to access their own information.

No matter how many times we beg the ATO to stop sending out stupid letters, no matter how many times we beg them not to send letters directly out to the home addresses of our clients, we continue to be ignored. The cost to the community is staggering.”

TAX COUNSEL THILINI WICKRAMASURIYA COMMENTS: Thank you Member 81. We have raised the tone of recent ATO correspondence with the ATO and the House of Representatives Standing Committee on Tax and Revenue in recent months. We are closely following this issue to see if the correspondence improves.

 


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