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MEMBER 27 writes:

"HERE WE GO AGAIN. The right hand of the ATO knows nothing of what the left hand is doing!! I have today received 2 letters from the ATO for the same client.

Letter 1: A standard issue 'pay an outstanding debt otherwise will be referred to a collection agency' letter.

Letter 2: An acknowledgement of entering into a payment arrangement letter.

Flabbergasted. What a waste of time and effort, to say nothing of the costs of stupid, useless mail postage. 

Wake up ATO. Your exorbitantly priced computer system should be capable of better outcomes than this."