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The ATO responds to an issue raised by MEMBER 60 in 2014 TaxVine No 17 (23 May 2014) about questions asked by ATO officers.

“We ask our staff to follow certain procedures but we also provide flexibility for tax officers to engage with tax payers and their advisors to tailor the conversation when unforeseen circumstances occur for business. In this circumstance, we would have hoped that the tax officer tailored their response in recognition of the circumstances provided, however, asking for an immediate or lump sum payment may not have been appropriate. We are working hard to improve our service to taxpayers and appreciate your feedback.”


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