MEMBER 177 writes, in response to Member 176's feedback in last week's TAXVINE - see 2014 TAXVINE No 41 (7 November 2014) - about a delayed death return:
"For the information of Member 176, I grew weary of endlessly calling and chasing up a refund for a bankrupt client. I vented my frustration during the 6th escalation call and the kindly ATO call centre operator suggested that I lodge a complaint.
I did. The refund issued in 3 days.
After observing how brilliantly that worked, my standard procedure now is to wait the first month, get an escalation and, if it does not issue within a reasonable timeframe, we go straight to complaints."