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03 Oct 14 More on delays when making requests via the Portal

MEMBER 150 writes: 

"I try to use the online pothole for as many items as possible, but for the last months the ATO is very slow in actioning items. A request to validly remit LLP was made, not actioned after 8 weeks. So I did a online TAG complaint.  The ATO complaints officer advised by phone 'the remission area is very behind in work, best if you phone and get it remitted straight away'.

Another example of insisting TAGs do items in a certain manner then not allocating resources to those TAG functions.

I ask Members to use the pothole requests, wait 28 days, then go to the effort to make a complaint so the bad statistics are showing up to be seen by the senior ATO people.

Speaking of bad statistics, when is the ATO going to do a TAG satisfaction survey?"