MEMBER 121 writes:
"I recently received the dreaded excess contribution letter for my client for the 2011 year. It stated that my client had contributed $70,000 in concessional contributions and $20,000 in non-concessional contributions. I decided to ring the ATO's superannuation line and after waiting on hold for nearly an hour I finally spoke to an officer who refused to give me an address to write a letter regarding this matter. I could not believe that the ATO could issue such a letter without a contact address, only the phone number. The ATO officer investigated my query and advised that their system showed that my client contributed a total of $50,000 for the year, yet they [still] required a letter from the superannuation fund to advise the ATO that my client contributed a total of $50,000 for the year and not $90,000 as the ATO excess contributions letter states. What a stuff up."