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05 Dec 13 More on lost ELS returns

MEMBER 266 writes, in response to the ATO response published in last week's TAXVINE - see 2013 TAXVINE No 46 (29 November 2013):

"The ATO states in its response that 'any occurrence of missing returns needs to be reviewed on a case by case basis. If a return is not actioned within its service standard, you should contact the ATO...When you call, please ensure you have your ELS validation and transmission reports available for the particular returns you are calling about.'

My comments are:

1. What is the service standard? – It seems to me that it has also been lost in transmission.

2. Wait for the assessment – does not arrive – client is aggrieved – find out the return didn’t lodge – client is aggrieved – chase up with the ATO (heaven knows how many hours on the phone) – wait – client is aggrieved – assessment finally arrives (if you are lucky) – client receives the assessment but blames the tax practice for its inefficiencies.

3. Result – 1 lost client? How many unbillable hours?

Like we have the time or the inclination…

It might be more sensible if the ATO were to just fix the problem…"