"We have noticed the delay in applying for a trust's tax file number. The initial request was made on 27 August 2009, online we followed up on 6 October 2009 (we are patient), then again on 2 November 2009 and we were provided with a client reference number. It is now 13 November 2009 and still no tax file number. Lucky we do not need to lodge a 2009 tax return because we would already be too late.
On another issue a client had the misfortune of moving from their residential address a number of years ago (duly reported on the tax return). A significant time before this they were part of the PAYG instalment system (IAS Lodgment responsibilities). The nature of their income changed and they fell off the PAYG instalment system. Then the 2008 return was lodged which put them back in the PAYG category. The March June and September 2009 IAS were forwarded to the old (very) residential address. Needless to say the clients did not pay any quarterly PAYG because of no receipt of the IAS. It must be our fault because we failed to advise of a change of address in the ATO's system apart from as detailed in the tax return. I can only hope that the new improved ATO system is improved and does not create more issues than it tries to stop."