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MEMBER 72 writes:

"Received assessment stating that the refund had been deposited into the bank. Telephoned ATO to see where refund went because no bank details had been sent. ATO advised that they did not have any bank details.

Also note that Centrelink is stopping pensions because the assessment has not been issued."

MEMBER 73 writes:

"One of our clients is owed a $35,000 bas refund but the ATO advised him 'we will apply it to your next payment'!!! He needs the cash but what can we do to screw the ATO to get the money? Maybe use their debt collector?"

MEMBER 74 writes:

"Despite ATO assurances that the delays were sorted out, today I have a client with her refund still in limbo - sitting in her ITA account and going nowhere. Phone call to ATO - cannot tell why it hasn't been processed, escalated to "high" and if nothing received in 14 days I can make a formal complaint to my "Relationship Manager". Cold comfort to the client who is attempting to buy a property and the bank won't progress the loan until the Notice of Assessment is provided.

And to make matters worse I am about to post her partner's refund cheque to him today - both returns lodged in the same ELS batch on 27 January 2010. His Notice of Assessment "issued" 8 March 2010 and received in the mail today - 29 March 2010. Interest on overpayment calculated only to 4 March!

And our poor forests - 4 sheets of paper where once there would have been one! Oh dear - progress at the ATO seems to be all backward."

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