"I would like to mention that tax refunds are coming in after the 14 days service standard. Whilst we are receiving all tax refunds below $2,000 on time, all others are being delayed. I have several taxpayer clients who we have lodged tax returns for who are expecting refunds over $2,000. Upon ringing the ATO, they have advised that they cannot escalate the returns because the ATO has changed their service standard from 14 days to "UP TO 30 DAYS". When this was mentioned to my staff I checked the ATO website and could not find that the service standard mentions 30 days. How should a client interpret their tax agent saying that it can take up to 30 days, when the website makes no mention of it. It was very "funny" that on one occasion, the ATO call centre operator also observed that the larger tax refunds were the ones being delayed. I suppose I can tell the client that the ATO will pay interest on the refund if received late, but not to hold their breath."