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MEMBER 296 writes:
"For the Audit Office to provide a glowing report on the change program just shows how inward looking these people are. We are the group most affected by the CWC and the group who has most dealings with the ATO - ie its largest 'client group' (that really irks me when taxpayers are referred to as the ATO clients - they're taxpayers and nothing else). How can such a report have any credibility when all the AO would have had to do was to at least survey us to understand that the Change Program was ill conceived, poorly implemented and poorly administered?"

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