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MEMBER 141 writes:

"I lodged a remission request via the Portal back in late July after being advised it would not be taken over the phone. That date was 25 July 2014. Then I called two days before the 28 day service period had passed and was advised I should call back after the 28 day period had passed. Today (12 September 2014) I check the Portal again – still no action from the ATO. I called and they remitted over the phone. I do not see the point in wasting time putting through a remission request via the Portal when it’s actually easier to get it done over the phone without having to constantly follow-up the ATO. Might I add I had to do this for another client as well."