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19 Oct 1212 More on the ATO Portal

MEMBER 209 writes:

"The ATO Portal never ceases to amaze me. This is what the Lodgment history says regarding one of my clients:

Lodgment Status - income tax

Financial year ending 2009: Not necessary

Financial year ending 2010: Issued Taxable

Financial year ending 2011: Not necessary

Then the lodgment details for the current financial year 2012: Issued taxable.

The facts. The return for 2009 was lodged on 4 Sept 2009 - result, a refund of $2,828.45. The return for 2010 was lodged and the result was a refund $2,200.19 The return for 2011 was lodged on 10 October 2011 - result, a refund $1,041.19.

For 2012 the Portal says Issued Taxable. There is no actual record of it under Lodgment status - income tax. We lodged it on 18 September 2012. The ATO cannot tell me what has happened to it other than to ring them back after 30 days has expired.

How can the 2009 & 2011 returns show up as not necessary yet the assessments have issued with refunds paid to my client?

Since their last upgrade the Portal was down for around 7 - 10 days other than for a few random times of the day when it would work. Now some weeks later I am often finding that the Portal comes to an almost [complete] stop at certain times. It is erratic & will often come up with its standard error message. Once more we agents are powerless to do something other than to waste our time logging in again & again until it works properly.

On the bright side it has taken the ATO only 12 years to get the Portal to recognise that the tax agent is the tax agent. Now when I apply for an ABN & TFN, I give my tax agent number. Once issued, it is automatically recorded on the Portal as my client. I no longer have to set it up as a new client."

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