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27 Sep 13 More on the new ATO website

MEMBER 212 writes:

"The ATO said in last week's TAXVINE - see 2013 TAXVINE No 36 (20 September 2013) - that if you are using Google to search for ATO information, just type ATO and your own search terms into the Google search box

Can we please have this gem added to the system maintenance and issues section.

Is it just me, or have standards dropped so far at the ATO, that it can no longer be relied upon in the proper administration of tax law. By proper administration, I do not mean prosecution and debt collection – I mean education, transparency and accountability. We are, after all, working with the law and its interpretation – complex tasks that require complex solutions – the content available on the ATO website is now nothing short of an insult to the profession. Perhaps, in the redevelopment of the Pothole, the ATO can add a research site more attuned to the complex needs of tax agents and advisors. My working life would be so much simpler…"


MEMBER 213 writes:

"I noted with interest the following statement by the ATO in last week's TAXVINE - see 2013 TAXVINE No 36 (20 September 2013):

'The content on the new website was designed to be viewed on the web as a series of related but stand-alone pages to accommodate users who have a specific enquiry or task. We are aware, however, that tax agents would like to be able to print web content as a single document. We are actively working to address this problem and expect to have a solution available before the end of the year.'

Who did the ATO consult with when it was designing the new website and who did it 'beta test' the new website with before it was released?  It certainly was not any of the Tax Agents I deal with or know.

The fact of the matter is that someone in the ATO needs to be held accountable for this mess – it is fast becoming the case study for how not to change/update a webpage!"